Complaints

Balkerne Gardens Trust takes all complaints received seriously, and our aim is to put things right and learn from when things go wrong.

The Sheltered Housing Complaints Policy and Procedure, can be accessed here. Complaints P&P Mar 26

The Housing Ombudsmans Complaint Code Self-Assessment, can be accessed here. RSH Self-Assessment Mar 26

The Trust’s Complaints & Compliments Annual Report for 2025, can be accessed here. Complaints Compliments Annual Review report Feb 25

The Board of Trustee’s response to the Sheltered Housing element of the Annual Complaints & Compliments Report for 2025, can be accessed here. Board response SH Complaints 2025

Excellent care

Dying with dignity

Our nursing home recently received the Gold Standards Framework for End Of Life care.

View Our Rating

<a href="http://www.cqc.org.uk/directory/1-124150337?referer=widget1">Care Quality Commission page on Cheviot Nursing Home</a> <a href="http://www.cqc.org.uk/directory/1-124150301?referer=widget1">Care Quality Commission page on Freda Gunton Lodge Residential Home</a> <a href="http://www.cqc.org.uk/directory/1-1575357933?referer=widget1">Care Quality Commission page on Freda Gunton Lodge Residential Home</a>

CQC

Experienced, friendly, approachable

Our Team

Balkerne Gardens Trust is led by a senior team who want to see the highest standards of care and support delivered throughout the Trust.

Meet The Team

Making a difference

What Friends and Family Say

"Well beyond anything one could set out as a requirement"

“The fact that so many people showed a real and consistent interest in her welfare is well beyond anything one could set out as a requirement”

David Button

Cheviot | Relative
"Thank you unreservedly"

“We would like to thank you unreservedly, as a result of your service, she was able to remain at home for as long as possible”

Mr Smith

Care At Home | Relative

We are a not-for-profit organisation

Support Us

Any money we make goes back in to providing the best possible care to our residents

How You Can Help

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Donations

Balkerne Gardens is an exempt charity and a not for profit organisation. To help us maintain our services for the benefit of the growing population of older people in Colchester and the surrounding area, we are often fortunate to recieve the assisstance of local businesses, charitable organisations and individual volunteers.

Donate