Complaints

Balkerne Gardens Trust takes all complaints received seriously, and our aim is to put things right and learn from when things go wrong.

The Sheltered Housing Complaints Policy and Procedure, can be accessed here. Complaints Policy & Procedure_SH

The Housing Ombudsmans Complaint Code Self-Assessment, can be accessed here. Housing Ombudsman Self-Assessment Mar 25

The Trust’s Complaints & Compliments Annual Report for 2024, can be accessed here. Complaints & Compliments Annual Report 2024

The Board of Trustee’s response to the Sheltered Housing element of the Annual Complaints & Compliments Report for 2024, can be accessed here. Board response SH Complaints 2024

Excellent care

Dying with dignity

Our nursing home recently received the Gold Standards Framework for End Of Life care.

View Our Rating

<a href="http://www.cqc.org.uk/directory/1-124150337?referer=widget1">Care Quality Commission page on Cheviot Nursing Home</a> <a href="http://www.cqc.org.uk/directory/1-124150301?referer=widget1">Care Quality Commission page on Freda Gunton Lodge Residential Home</a> <a href="http://www.cqc.org.uk/directory/1-1575357933?referer=widget1">Care Quality Commission page on Freda Gunton Lodge Residential Home</a>

CQC

Experienced, friendly, approachable

Our Team

Balkerne Gardens Trust is led by a senior team who want to see the highest standards of care and support delivered throughout the Trust.

Meet The Team

Making a difference

What Friends and Family Say

"The residents were happy"

I was visiting the home and the staff were lovely, people were laughing and the residents were happy. It was all about residents and their choices.

Occupational Therapy nurse

Freda Gunton Lodge |
"Go the extra mile for people they care for"

Balkerne Gardens Trust staff and Managers, go the extra mile for the people they care for. I remember Irena bringing some beautiful dried flowers to my mother when she had respite care at Freda Gunton Lodge. These are flowers mum loved. The carer had understood what she cared about. This small act was so special to her….and to me.

Mrs Richardson

Care At Home | Relative

We are a not-for-profit organisation

Support Us

Any money we make goes back in to providing the best possible care to our residents

How You Can Help

Prefer to donate?

Donations

Balkerne Gardens is an exempt charity and a not for profit organisation. To help us maintain our services for the benefit of the growing population of older people in Colchester and the surrounding area, we are often fortunate to recieve the assisstance of local businesses, charitable organisations and individual volunteers.

Donate