Care At Home CQC report

Balkerne Gardens Trust Care at Home

Our Care At Home service was recently inspected and our CQC report has been released. The service received a rating of good overall with outstanding for well-led. Below are a number of extracts from the report.

“I have no concerns about any shortages of staff. They are 100% reliable. If I need to change the time of my call or need extra time they are flexible and accommodating. I get to see the same        carers who know what I need.”

 “I am confident that they will turn up when they say they will and, I will be given the most excellent treatment.”

“We have used other care companies, but these are by far the best. The staff cannot do enough for you and take the pressure off me as the main carer. I come home to find they have cleaned up the place and made sure I don’t have so much to do, such as bagging up the rubbish ready for me to put out. They do much more than is expected. It is so refreshing. I feel like both [person’s relative] and myself are well cared for.”

“They do a lot more than a sitting service. I like the way if I want to change things they have never let me down. They are flexible. There are staff who go above and beyond, they seem to read my mind and know what needs doing. I get up in the night to [person’s relative] and it saps all my energy. They just seem to pick up on this and do things which make a massive difference to me.”

“The behaviour of staff is exemplary. They are respectful and [person’s relative] is calm when they are with them.”

“They [service] could not improve on perfect, I am very happy indeed. I cannot fault anything.”   

 “We have no complaints at all. If we did have concerns, we know they would respond and do all they could to put things right.”

“I have been provided with everything I have asked for. I appreciate the service and cannot fault the carers. I know that I can ring the office if I have any query.”

“I think the service you provide is unbelievably good. The carers are wonderful people, I can count on them as friends. They do things for me which I didn’t realise I needed. Everything is excellent.”